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Useful information

In order to fully benefit from a relaxing moment in one of our locations, please consult the information below. Do not hesitate to contact us for additional questions or comments at 1-866-263-7477.

Important message about COVID-19

We are excited to welcome you for a moment of relaxation. You will find here all the important information as well as the various security measures that will ensure the well-being and health of our customers and employees.

Massage and treatments available at all our locations


Book your treatments by phone at 1-866-263-7477 or simply call the spa you wish to visit. You may also fill out a reservation form on our website. In which case, an agent will communicate with you to confirm your appointment.

Cancellation Policy

Your treatments and services are reserved especially for you. If you plan on cancelling or postponing your treatments, please let us know at least 24 hours before the date of your appointment in order to avoid any charges.

Arrival Time

We ask you to please arrive 15 minutes beforehand in order to have time to get ready and relax before the start of your treatments.

In order to respect the reservation schedule of all our guests, please note that your treatment may be shortened if you arrive late to your appointment.

For your comfort

Our treatments and services are practiced by health and beauty professionals in the utmost respect for your intimacy. Upon your arrival, you will be assigned a locker with a bathrobe and sandals.

Receipts for insurance purposes

All our massage therapists are accredited by a professional order. Upon request, a receipt for insurance purposes will be given for all massage therapy treatments. Please note that a receipt may only be claimed by the person receiving the massage.


If you appreciated the treatments provided by your therapist, you may leave a gratuity at your discretion using an envelope available at the spa’s reception desk.

Further information

Extend your stay

Bring your bathing suit and enjoy the Nordic spa or hotel water facilities before or after your treatment. Certain conditions apply. Request further information from the spa you wish to visit here.

Meals, snacks and beverages

Healthy meals, snacks and beverages may be served upon request everyday at any of our health and beauty centres. Ask the reception during your visit. Please let us know if you have any food allergies.

Minimum age

Minors under 16 years old must be accompanied by an adult during a visit to one of our locations.

All customers under the age of 16 must be accompanied by an adult in the same room while receiving a treatment.

Thermal Experience accesses are reserved for customers aged 18 and over. However, we accept minors aged 16 and 17 accompanied by an adult.

Gift certificates

Choose from the list of gift certificates available online here. You can also purchase them in all Amerispa and Moment Spa locations or by phone at 1-866-263-7477.

The thermal experience in our Nordic spas

Thermal experience Daily access

Rental of a towel, bathrobe, slippers and locker included.

Minimum age

Access to the thermal experience at Amerispa Spa Nordique centres is limited to persons 18 years and older. However, children of 16 and 17 years old are permitted if accompanied by an adult.


The thermal experience (hot tubs, cold bath, saunas and steam baths) is not recommended for pregnant women, people taking medication, suffering from a heart condition, high blood pressure, respiratory problems, chest angina, diabetes and/or any other health issues. If in doubt of the health risks involved with this activity, please seek the advice of your physician prior to your visit.